(Ping! Zine Issue 15D) – Hosting companies, from goliaths like The Planet down to one-person value added resellers take note: viewing support issues and account management for your clients as a ‘chore’ or an expense isn’t just a disservice to your clients – it means you’re leaving money on the table. Every web host deals with support tickets, for a variety of reasons: client questions, upgrades, and even a complaint or two on occasion. It is how your team approaches these issues that determine whether or not your interaction with your clients is an asset or a liability to your growing enterprise.
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